{"id":15177,"date":"2026-05-03T17:21:34","date_gmt":"2026-05-03T09:21:34","guid":{"rendered":"https:\/\/northyle.com\/?page_id=15177"},"modified":"2026-05-04T20:01:02","modified_gmt":"2026-05-04T12:01:02","slug":"help-project-support","status":"publish","type":"page","link":"https:\/\/northyle.com\/de\/help-project-support\/","title":{"rendered":"Hilfe &amp; Projektunterst\u00fctzung"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15177\" class=\"elementor elementor-15177\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-286f6963 e-con-full e-flex e-con e-parent\" data-id=\"286f6963\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-52fe5bcb e-flex e-con-boxed e-con e-child\" data-id=\"52fe5bcb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47a19864 e-flex e-con-boxed e-con e-child\" data-id=\"47a19864\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f47e65 elementor-widget__width-initial elementor-widget elementor-widget-elementskit-breadcrumb\" data-id=\"3f47e65\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><ol class=\"ekit-breadcrumb\"><li class=\"ekit_breadcrumbs_start\"><a href=\"https:\/\/northyle.com\/de\/\">Startseite<\/a><\/li> <li class=\"brd_sep\"> \" <\/li>  <li>Hilfe &amp; Projektunterst\u00fctzung<\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b53c10d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b53c10d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Unterst\u00fctzung f\u00fcr Ihr kommerzielles Beleuchtungsprojekt <span style=\"color: #DC5F00\">nach Plan.<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46c16426 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"46c16426\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Schnelle Reaktion, klare technische Koordination und echte Umsetzung f\u00fcr gro\u00dfe Au\u00dfenbeleuchtungsinstallationen weltweit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75ff2a5f e-flex e-con-boxed e-con e-child\" data-id=\"75ff2a5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47a9a51f elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"47a9a51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#channels\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u00d6ffnen Sie ein Support-Ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a8ee37a elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"1a8ee37a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#channels\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontaktkan\u00e4le anzeigen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-3c3b28e e-con-full e-flex e-con e-parent\" data-id=\"3c3b28e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7559080 elementor-widget elementor-widget-html\" data-id=\"7559080\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-section\" id=\"channels\">\r\n  <div class=\"ny-container\">\r\n\r\n    <!-- Title -->\r\n    <div class=\"ny-title\">\r\n      <h2>Direkter Zugang zu den richtigen Experten<\/h2>\r\n      <p>Jede Anfrage wird an ein spezialisiertes Team weitergeleitet, das auf Ihre Projektphase spezialisiert ist, um eine schnellere und pr\u00e4zisere Antwort zu gew\u00e4hrleisten.<\/p>\r\n    <\/div>\r\n\r\n    <!-- Card 1 -->\r\n    <div class=\"ny-card ny-card-hover\">\r\n\r\n      <div class=\"ny-icon-wrap\">\r\n        <!-- Document \/ Planning Icon -->\r\n        <svg class=\"ny-icon\" viewbox=\"0 0 24 24\">\r\n          <path d=\"M7 3h7l5 5v13a2 2 0 0 1-2 2H7a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2z\" fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n          <path d=\"M14 3v5h5\" fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n          <path d=\"M8 13h8M8 17h6\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n\r\n      <div class=\"ny-content\">\r\n        <h3>Verkauf &amp; Projektplanung<\/h3>\r\n        <p>Kostenvoranschl\u00e4ge, Design von Sonderanfertigungen, Materialplanung und erste \u00dcberpr\u00fcfungen des Projektumfangs.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"ny-email\">\r\n        <span class=\"ny-label\">Direkt E-Mail<\/span>\r\n        <a href=\"mailto:sales@northyle-decor.com\">sales@northyle-decor.com<\/a>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- Card 2 -->\r\n    <div class=\"ny-card ny-card-hover\">\r\n\r\n      <div class=\"ny-icon-wrap\">\r\n        <!-- Gear \/ Support Icon -->\r\n        <svg class=\"ny-icon\" viewbox=\"0 0 24 24\">\r\n          <path d=\"M12 8a4 4 0 1 0 0 8 4 4 0 0 0 0-8z\" fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n          <path d=\"M19.4 15a1.7 1.7 0 0 0 .3 1.9l.1.1a2 2 0 0 1-2.8 2.8l-.1-.1a1.7 1.7 0 0 0-1.9-.3 1.7 1.7 0 0 0-1 1.5V21a2 2 0 0 1-4 0v-.1a1.7 1.7 0 0 0-1-1.5 1.7 1.7 0 0 0-1.9.3l-.1.1a2 2 0 0 1-2.8-2.8l.1-.1a1.7 1.7 0 0 0 .3-1.9 1.7 1.7 0 0 0-1.5-1H3a2 2 0 0 1 0-4h.1a1.7 1.7 0 0 0 1.5-1 1.7 1.7 0 0 0-.3-1.9l-.1-.1A2 2 0 0 1 7 4.2l.1.1a1.7 1.7 0 0 0 1.9.3H9a1.7 1.7 0 0 0 1-1.5V3a2 2 0 0 1 4 0v.1a1.7 1.7 0 0 0 1 1.5h.1a1.7 1.7 0 0 0 1.9-.3l.1-.1A2 2 0 0 1 19.8 7l-.1.1a1.7 1.7 0 0 0-.3 1.9v.1a1.7 1.7 0 0 0 1.5 1H21a2 2 0 0 1 0 4h-.1a1.7 1.7 0 0 0-1.5 1z\"\r\n          fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"1.5\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n\r\n      <div class=\"ny-content\">\r\n        <h3>Technische Unterst\u00fctzung<\/h3>\r\n        <p>Schaltpl\u00e4ne, Installationskoordination, Fehlersuche und Kundendienst.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"ny-email\">\r\n        <span class=\"ny-label\">Direkt E-Mail<\/span>\r\n        <a href=\"mailto:support@northyle-decor.com\">support@northyle-decor.com<\/a>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8411ebe e-con-full e-flex e-con e-parent\" data-id=\"8411ebe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b93e15 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"1b93e15\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-section ny-light\" id=\"process\">\r\n  <div class=\"ny-container ny-grid\">\r\n\r\n    <!-- LEFT IMAGE -->\r\n    <div class=\"ny-image-wrap\">\r\n      <div class=\"ny-image-bg\"><\/div>\r\n\r\n      <img decoding=\"async\" src=\"https:\/\/northyle.com\/wp-content\/uploads\/2026\/02\/Project-clients.webp\"\r\n           alt=\"Lighting Project Planning\"\r\n           class=\"ny-image\">\r\n\r\n      <!-- Badge -->\r\n      <div class=\"ny-badge\">\r\n        <div class=\"ny-badge-icon\">\u2713<\/div>\r\n        <div>\r\n          <div class=\"ny-badge-title\">24h Antwort<\/div>\r\n          <div class=\"ny-badge-text\">Garantierte Bearbeitungszeit f\u00fcr kritische technische Anfragen.<\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- RIGHT CONTENT -->\r\n    <div class=\"ny-process-content\">\r\n\r\n      <h2>Unterst\u00fctzung f\u00fcr kommerzielle Beleuchtungsprojekte \u00fcber den gesamten Lebenszyklus hinweg<\/h2>\r\n\r\n      <p class=\"ny-lead\">\r\n        Wir sind ein Hersteller, der direkt mit Lichtdesignern und Bauunternehmern zusammenarbeitet. Unsere Unterst\u00fctzung endet nicht mit der Lieferung des Containers, sondern geht weiter, bis Ihre Installation erfolgreich beleuchtet ist.\r\n      <\/p>\r\n\r\n      <!-- STEP 1 -->\r\n      <div class=\"ny-step\">\r\n        <div class=\"ny-step-num\">1<\/div>\r\n        <div class=\"ny-step-text\">\r\n          <h4>Vorbestellungs-Beratung<\/h4>\r\n          <p>Materialauswahl, Pr\u00fcfung der strukturellen Integrit\u00e4t bei gro\u00dfen Motiven und Berechnungen der Strombelastung.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- STEP 2 -->\r\n      <div class=\"ny-step\">\r\n        <div class=\"ny-step-num\">2<\/div>\r\n        <div class=\"ny-step-text\">\r\n          <h4>Transparenz in der Produktion<\/h4>\r\n          <p>Regelm\u00e4\u00dfige Foto- und Video-Updates aus der Fabrik, um sicherzustellen, dass die Spezifikationen vor dem Verpacken eingehalten werden.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- STEP 3 -->\r\n      <div class=\"ny-step\">\r\n        <div class=\"ny-step-num\">3<\/div>\r\n        <div class=\"ny-step-text\">\r\n          <h4>Unterst\u00fctzung bei der Installation<\/h4>\r\n          <p>Umfassende Beschriftung, detaillierte Verdrahtungspl\u00e4ne und Fehlersuche aus der Ferne w\u00e4hrend der Einrichtung vor Ort.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4a34d5 e-con-full e-flex e-con e-parent\" data-id=\"f4a34d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7805eed elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"7805eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-section ny-dark\" id=\"warranty\">\r\n\r\n  <div class=\"ny-container ny-center\">\r\n\r\n    <!-- H2\uff08\u5df2\u4fee\u590d\u767d\u8272\uff0c\u4e0d\u4f1a\u53d8\u7070\uff09 -->\r\n    <h2 class=\"ny-title-white\">\r\n      Zuverl\u00e4ssige Produkte f\u00fcr kommerzielle Umgebungen\r\n    <\/h2>\r\n\r\n    <!-- \u539f\u6587P -->\r\n    <p class=\"ny-subtitle\">\r\n      Entwickelt f\u00fcr eine lange Lebensdauer in \u00f6ffentlichen R\u00e4umen, Themenparks und kommunalen Einrichtungen.\r\n    <\/p>\r\n\r\n    <!-- STATS -->\r\n    <div class=\"ny-stats\">\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\ud83d\udee1\ufe0f<\/div>\r\n        <div class=\"ny-stat-num\">1+<span>yr<\/span><\/div>\r\n        <div class=\"ny-stat-label\">Standard-Garantie<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\ud83d\udca1<\/div>\r\n        <div class=\"ny-stat-num\">50k<span>h<\/span><\/div>\r\n        <div class=\"ny-stat-label\">LED-Lebensdauer<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\ud83c\udf27\ufe0f<\/div>\r\n        <div class=\"ny-stat-num\">IP65+<\/div>\r\n        <div class=\"ny-stat-label\">Wetterbest\u00e4ndigkeit<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\u2714<\/div>\r\n        <div class=\"ny-stat-num\">100%<\/div>\r\n        <div class=\"ny-stat-label\">Inspektion vor dem Schiff<\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e64a38f e-con-full e-flex e-con e-parent\" data-id=\"e64a38f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b47c9a elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"2b47c9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"contact-intro\" class=\"ny-support-section\">\r\n\r\n  <div class=\"ny-container\">\r\n\r\n    <div class=\"ny-grid\">\r\n\r\n      <!-- LEFT -->\r\n      <div class=\"ny-left\">\r\n\r\n        <h2>Supportanfrage einreichen<\/h2>\r\n\r\n        <p>\r\n          Ben\u00f6tigen Sie sofortige Unterst\u00fctzung bei einem laufenden Projekt oder m\u00f6chten Sie mit der Planung Ihrer n\u00e4chsten saisonalen Installation beginnen? F\u00fcllen Sie das Formular aus, und unser Vertriebsteam wird Ihnen innerhalb von 24 Stunden antworten.\r\n        <\/p>\r\n\r\n        <div class=\"ny-box\">\r\n\r\n          <h4>Was Sie f\u00fcr einen schnelleren Service einschlie\u00dfen sollten:<\/h4>\r\n\r\n          <ul>\r\n            <li>\u2713 Bestellnummer oder PI-Referenz<\/li>\r\n            <li>\u2713 Fotos oder Videos von dem Problem<\/li>\r\n            <li>\u2713 Projekttermine und -mengen<\/li>\r\n          <\/ul>\r\n\r\n        <\/div>\r\n\r\n        <img decoding=\"async\" src=\"https:\/\/picsum.photos\/seed\/teamwork\/800\/400\" alt=\"support\">\r\n\r\n      <\/div>\r\n\r\n      <!-- RIGHT -->\r\n      <div class=\"ny-right\">\r\n\r\n        <form method=\"POST\" action=\"\/wp-admin\/admin-post.php\" class=\"ny-form\" data-trp-original-action=\"\/wp-admin\/admin-post.php\">\r\n\r\n          <input type=\"hidden\" name=\"action\" value=\"laomo_submit_form\">\r\n          <input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/northyle.com\/thank-you\/\">\r\n          <input type=\"hidden\" name=\"to_email\" value=\"dinow@northyle-decor.com\">\r\n\r\n          <label>Vollst\u00e4ndiger Name *<\/label>\r\n          <input type=\"text\" name=\"contact_name\" required>\r\n\r\n          <label>Name des Unternehmens<\/label>\r\n          <input type=\"text\" name=\"company_name\">\r\n\r\n          <label>Gesch\u00e4ftliche E-Mail *<\/label>\r\n          <input type=\"email\" name=\"contact_email\" required>\r\n\r\n          <label>Anfrage Typ *<\/label>\r\n          <select name=\"inquiry_type\" required>\r\n            <option value=\"\">W\u00e4hlen Sie<\/option>\r\n            <option>Neues Projektangebot<\/option>\r\n            <option>Technische Unterst\u00fctzung<\/option>\r\n            <option>Logistik\/Versand<\/option>\r\n            <option>Gew\u00e4hrleistungsanspruch<\/option>\r\n          <\/select>\r\n\r\n          <label>Bestell-\/PI-Nummer<\/label>\r\n          <input type=\"text\" name=\"order_number\">\r\n\r\n          <label>Nachricht *<\/label>\r\n          <textarea name=\"message\" rows=\"4\" required><\/textarea>\r\n\r\n          <button type=\"submit\">Anfrage abschicken<\/button>\r\n\r\n          <p class=\"ny-note\">\r\n            Ihre Daten sind sicher. Wir verwenden sie nur, um Ihre Anfrage zu beantworten.\r\n          <\/p>\r\n\r\n        <input type=\"hidden\" name=\"trp-form-language\" value=\"de\"\/><\/form>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8da4ead e-con-full e-flex e-con e-parent\" data-id=\"8da4ead\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8801fe9 elementor-widget elementor-widget-html\" data-id=\"8801fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"faq\" class=\"ny-faq-section\">\r\n\r\n  <div class=\"ny-container\">\r\n\r\n    <!-- TITLE -->\r\n    <div class=\"ny-faq-header\">\r\n\r\n      <h2>H\u00e4ufig gestellte Fragen<\/h2>\r\n\r\n      <p>\r\n        Klare Antworten auf allgemeine betriebliche und technische Fragen.\r\n      <\/p>\r\n\r\n    <\/div>\r\n\r\n    <!-- FAQ ITEMS -->\r\n    <div class=\"ny-faq-list\">\r\n\r\n      <!-- ITEM 1 -->\r\n      <details class=\"ny-faq-item\" open>\r\n\r\n        <summary>\r\n          Was passiert, wenn ein Produkt besch\u00e4digt oder defekt ankommt?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Senden Sie innerhalb von 7 Tagen nach der Lieferung Fotos oder Videos an support@northyle-decor.com.\r\n          Wir pr\u00fcfen jeden Fall individuell und bieten in der Regel Ersatzger\u00e4te, Ersatzteile oder eine Gutschrift f\u00fcr die n\u00e4chste Bestellung an.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 2 -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          Bieten Sie Unterst\u00fctzung bei der Installation vor Ort an?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Wir bieten eine vollst\u00e4ndige technische Dokumentation, Schaltpl\u00e4ne und Live-Support per E-Mail oder Videoanruf w\u00e4hrend der Installation.\r\n          F\u00fcr gro\u00dfe Projekte k\u00f6nnen spezielle Support-Fenster eingerichtet werden.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 3 -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          Was sind Ihre typischen Vorlaufzeiten?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Standardprodukte: 15-25 Tage. Kundenspezifische Designs: 30-45 Tage je nach Komplexit\u00e4t.\r\n          In der Hochsaison k\u00f6nnen sich die Vorlaufzeiten verl\u00e4ngern.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 4 -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          Wie schnell werde ich eine Antwort erhalten?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Alle Anfragen werden innerhalb von 24 Gesch\u00e4ftsstunden beantwortet.\r\n          Dringende Vor-Ort-Probleme w\u00e4hrend aktiver Installationen werden vorrangig behandelt.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 5 (NEW) -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          K\u00f6nnen Sie vollst\u00e4ndig ma\u00dfgeschneiderte Beleuchtungskonzepte f\u00fcr gro\u00dfe kommerzielle Projekte unterst\u00fctzen?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Ja. Wir bieten passende Produktstile auf der Grundlage Ihrer Themenvorstellungen und Anwendungsszenarien an oder passen sie vollst\u00e4ndig nach Ihren Designzeichnungen oder Referenzbildern an.  \r\n          Wir konfigurieren auch die Verkabelung, wasserdichte Anschl\u00fcsse und Steckersysteme vor, um den Installationsaufwand vor Ort zu reduzieren und die Effizienz zu steigern.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 6 (NEW) -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          Sind Ihre Beleuchtungsprodukte f\u00fcr gewerbliche Au\u00dfenbereiche und eine langfristige Installation geeignet?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Ja. Alle Produkte sind mindestens nach IP65 wasserdicht. Die Rahmen bestehen je nach Projektanforderungen und Budget aus Stahl, Aluminium oder einer Zinklegierung.  \r\n          Alle Metallteile sind mit einer rostsch\u00fctzenden Einbrennlackierung versehen, und jedes Ger\u00e4t wird vor dem Versand vollst\u00e4ndig gepr\u00fcft, um eine stabile Leistung im Freien zu gew\u00e4hrleisten.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ab5be6 e-con-full e-flex e-con e-parent\" data-id=\"2ab5be6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67b17c5 elementor-widget elementor-widget-html\" data-id=\"67b17c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-cta-section\">\r\n\r\n  <!-- BACKGROUND IMAGE -->\r\n  <div class=\"ny-cta-bg\"><\/div>\r\n\r\n  <div class=\"ny-container\">\r\n\r\n    <div class=\"ny-cta-box\">\r\n\r\n      <h2>Lassen Sie uns Ihr Projekt vorantreiben.<\/h2>\r\n\r\n      <p>\r\n        Sprechen Sie noch heute mit unserem Vertriebsteam, wenn Sie schnelle Unterst\u00fctzung, technische Dokumentation oder Projektangebote ben\u00f6tigen.\r\n      <\/p>\r\n\r\n      <div class=\"ny-cta-buttons\">\r\n\r\n        <!-- POPUP BUTTON -->\r\n        <a href=\"#\"\r\n           class=\"ny-btn-primary\"\r\n           onclick=\"elementorProFrontend.modules.popup.showPopup({ id: 1690 }); return false;\">\r\n          Anfrage einreichen\r\n        <\/a>\r\n\r\n        <a href=\"mailto:sales@northyle-decor.com\"\r\n           class=\"ny-btn-secondary\">\r\n          E-Mail Verkaufsteam\r\n        <\/a>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n<style>\r\n\r\n\/* SECTION *\/\r\n.ny-cta-section{\r\n  position:relative;\r\n  padding:100px 0;\r\n  overflow:hidden;\r\n  background:#111827;\r\n}\r\n\r\n\/* BACKGROUND IMAGE (\u539f\u56fe\u66ff\u6362\u8fd9\u91cc) *\/\r\n.ny-cta-bg{\r\n  position:absolute;\r\n  inset:0;\r\n  background:url(\"https:\/\/picsum.photos\/seed\/ctabackground\/1920\/600\") center\/cover no-repeat;\r\n  opacity:0.12;\r\n  z-index:0;\r\n}\r\n\r\n\/* CONTENT *\/\r\n.ny-container{\r\n  position:relative;\r\n  z-index:2;\r\n  max-width:1100px;\r\n  margin:auto;\r\n  padding:0 20px;\r\n}\r\n\r\n.ny-cta-box{\r\n  text-align:center;\r\n}\r\n\r\n.ny-cta-box h2{\r\n  font-size:42px;\r\n  font-weight:800;\r\n  color:#ffffff;\r\n  margin-bottom:16px;\r\n}\r\n\r\n.ny-cta-box p{\r\n  font-size:18px;\r\n  color:#cbd5e1;\r\n  margin-bottom:32px;\r\n  line-height:1.6;\r\n}\r\n\r\n\/* BUTTONS *\/\r\n.ny-cta-buttons{\r\n  display:flex;\r\n  justify-content:center;\r\n  gap:16px;\r\n  flex-wrap:wrap;\r\n}\r\n\r\n\/* PRIMARY BUTTON *\/\r\n.ny-btn-primary{\r\n  background:#DC5F00;\r\n  color:#ffffff !important;\r\n  padding:14px 28px;\r\n  border-radius:10px;\r\n  font-weight:600;\r\n  text-decoration:none;\r\n  display:inline-block;\r\n  transition:0.3s;\r\n}\r\n\r\n.ny-btn-primary:hover{\r\n  background:#b84d00;\r\n}\r\n\r\n\/* force Elementor override fix *\/\r\n.ny-btn-primary,\r\n.ny-btn-primary:visited,\r\n.ny-btn-primary:hover,\r\n.ny-btn-primary:active{\r\n  color:#ffffff !important;\r\n}\r\n\r\n\/* SECONDARY *\/\r\n.ny-btn-secondary{\r\n  border:1px solid rgba(255,255,255,0.3);\r\n  color:#ffffff;\r\n  padding:14px 28px;\r\n  border-radius:10px;\r\n  text-decoration:none;\r\n  display:inline-block;\r\n  transition:0.3s;\r\n}\r\n\r\n.ny-btn-secondary:hover{\r\n  background:#ffffff;\r\n  color:#111827;\r\n}\r\n\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home Support that keeps your commercial lighting project on schedule. Fast response, clear technical coordination, and real follow-through for large-scale outdoor lighting installations worldwide. Open a Support Ticket View Contact Channels Direct Access to the Right Experts Every inquiry is routed to a specialized team based on your project stage, ensuring faster and more precise [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Project Support & Technical Service | Northyle Lighting Solutions","_seopress_titles_desc":"Need help with your lighting project? Our team provides expert technical support, installation guidance, and customized solutions for commercial outdoor lighting projects, including hotels, parks, and large-scale installations.","_seopress_robots_index":"","footnotes":""},"folder":[],"class_list":["post-15177","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/northyle.com\/de\/wp-json\/wp\/v2\/pages\/15177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/northyle.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/northyle.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/northyle.com\/de\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/northyle.com\/de\/wp-json\/wp\/v2\/comments?post=15177"}],"version-history":[{"count":25,"href":"https:\/\/northyle.com\/de\/wp-json\/wp\/v2\/pages\/15177\/revisions"}],"predecessor-version":[{"id":15285,"href":"https:\/\/northyle.com\/de\/wp-json\/wp\/v2\/pages\/15177\/revisions\/15285"}],"wp:attachment":[{"href":"https:\/\/northyle.com\/de\/wp-json\/wp\/v2\/media?parent=15177"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/northyle.com\/de\/wp-json\/wp\/v2\/folder?post=15177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}