{"id":15177,"date":"2026-05-03T17:21:34","date_gmt":"2026-05-03T09:21:34","guid":{"rendered":"https:\/\/northyle.com\/?page_id=15177"},"modified":"2026-05-04T20:01:02","modified_gmt":"2026-05-04T12:01:02","slug":"help-project-support","status":"publish","type":"page","link":"https:\/\/northyle.com\/es\/help-project-support\/","title":{"rendered":"Ayuda y apoyo a proyectos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15177\" class=\"elementor elementor-15177\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-286f6963 e-con-full e-flex e-con e-parent\" data-id=\"286f6963\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-52fe5bcb e-flex e-con-boxed e-con e-child\" data-id=\"52fe5bcb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47a19864 e-flex e-con-boxed e-con e-child\" data-id=\"47a19864\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f47e65 elementor-widget__width-initial elementor-widget elementor-widget-elementskit-breadcrumb\" data-id=\"3f47e65\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><ol class=\"ekit-breadcrumb\"><li class=\"ekit_breadcrumbs_start\"><a href=\"https:\/\/northyle.com\/es\/\">Inicio<\/a><\/li> <li class=\"brd_sep\"> \" <\/li>  <li>Ayuda y apoyo a proyectos<\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b53c10d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b53c10d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Asistencia que mantiene su proyecto de iluminaci\u00f3n comercial <span style=\"color: #DC5F00\">a tiempo.<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46c16426 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"46c16426\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Respuesta r\u00e1pida, coordinaci\u00f3n t\u00e9cnica clara y seguimiento real para instalaciones de iluminaci\u00f3n exterior a gran escala en todo el mundo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75ff2a5f e-flex e-con-boxed e-con e-child\" data-id=\"75ff2a5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47a9a51f elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"47a9a51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#channels\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Abrir un ticket de soporte<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a8ee37a elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"1a8ee37a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#channels\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver canales de contacto<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-3c3b28e e-con-full e-flex e-con e-parent\" data-id=\"3c3b28e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7559080 elementor-widget elementor-widget-html\" data-id=\"7559080\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-section\" id=\"channels\">\r\n  <div class=\"ny-container\">\r\n\r\n    <!-- Title -->\r\n    <div class=\"ny-title\">\r\n      <h2>Acceso directo a los expertos adecuados<\/h2>\r\n      <p>Cada consulta se dirige a un equipo especializado en funci\u00f3n de la fase de su proyecto, lo que garantiza una respuesta m\u00e1s r\u00e1pida y precisa.<\/p>\r\n    <\/div>\r\n\r\n    <!-- Card 1 -->\r\n    <div class=\"ny-card ny-card-hover\">\r\n\r\n      <div class=\"ny-icon-wrap\">\r\n        <!-- Document \/ Planning Icon -->\r\n        <svg class=\"ny-icon\" viewbox=\"0 0 24 24\">\r\n          <path d=\"M7 3h7l5 5v13a2 2 0 0 1-2 2H7a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2z\" fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n          <path d=\"M14 3v5h5\" fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n          <path d=\"M8 13h8M8 17h6\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n\r\n      <div class=\"ny-content\">\r\n        <h3>Ventas y planificaci\u00f3n de proyectos<\/h3>\r\n        <p>Presupuestos, dise\u00f1o de instalaciones a medida, planificaci\u00f3n de materiales y revisiones iniciales del alcance del proyecto.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"ny-email\">\r\n        <span class=\"ny-label\">Correo electr\u00f3nico directo<\/span>\r\n        <a href=\"mailto:sales@northyle-decor.com\">sales@northyle-decor.com<\/a>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- Card 2 -->\r\n    <div class=\"ny-card ny-card-hover\">\r\n\r\n      <div class=\"ny-icon-wrap\">\r\n        <!-- Gear \/ Support Icon -->\r\n        <svg class=\"ny-icon\" viewbox=\"0 0 24 24\">\r\n          <path d=\"M12 8a4 4 0 1 0 0 8 4 4 0 0 0 0-8z\" fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n          <path d=\"M19.4 15a1.7 1.7 0 0 0 .3 1.9l.1.1a2 2 0 0 1-2.8 2.8l-.1-.1a1.7 1.7 0 0 0-1.9-.3 1.7 1.7 0 0 0-1 1.5V21a2 2 0 0 1-4 0v-.1a1.7 1.7 0 0 0-1-1.5 1.7 1.7 0 0 0-1.9.3l-.1.1a2 2 0 0 1-2.8-2.8l.1-.1a1.7 1.7 0 0 0 .3-1.9 1.7 1.7 0 0 0-1.5-1H3a2 2 0 0 1 0-4h.1a1.7 1.7 0 0 0 1.5-1 1.7 1.7 0 0 0-.3-1.9l-.1-.1A2 2 0 0 1 7 4.2l.1.1a1.7 1.7 0 0 0 1.9.3H9a1.7 1.7 0 0 0 1-1.5V3a2 2 0 0 1 4 0v.1a1.7 1.7 0 0 0 1 1.5h.1a1.7 1.7 0 0 0 1.9-.3l.1-.1A2 2 0 0 1 19.8 7l-.1.1a1.7 1.7 0 0 0-.3 1.9v.1a1.7 1.7 0 0 0 1.5 1H21a2 2 0 0 1 0 4h-.1a1.7 1.7 0 0 0-1.5 1z\"\r\n          fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"1.5\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n\r\n      <div class=\"ny-content\">\r\n        <h3>Asistencia t\u00e9cnica<\/h3>\r\n        <p>Diagramas de cableado, coordinaci\u00f3n de la instalaci\u00f3n, resoluci\u00f3n de problemas y servicio posventa.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"ny-email\">\r\n        <span class=\"ny-label\">Correo electr\u00f3nico directo<\/span>\r\n        <a href=\"mailto:support@northyle-decor.com\">support@northyle-decor.com<\/a>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8411ebe e-con-full e-flex e-con e-parent\" data-id=\"8411ebe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b93e15 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"1b93e15\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-section ny-light\" id=\"process\">\r\n  <div class=\"ny-container ny-grid\">\r\n\r\n    <!-- LEFT IMAGE -->\r\n    <div class=\"ny-image-wrap\">\r\n      <div class=\"ny-image-bg\"><\/div>\r\n\r\n      <img decoding=\"async\" src=\"https:\/\/northyle.com\/wp-content\/uploads\/2026\/02\/Project-clients.webp\"\r\n           alt=\"Lighting Project Planning\"\r\n           class=\"ny-image\">\r\n\r\n      <!-- Badge -->\r\n      <div class=\"ny-badge\">\r\n        <div class=\"ny-badge-icon\">\u2713<\/div>\r\n        <div>\r\n          <div class=\"ny-badge-title\">Respuesta 24h<\/div>\r\n          <div class=\"ny-badge-text\">Tiempo de respuesta garantizado para consultas t\u00e9cnicas cr\u00edticas.<\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- RIGHT CONTENT -->\r\n    <div class=\"ny-process-content\">\r\n\r\n      <h2>Apoyo a proyectos de iluminaci\u00f3n comercial durante todo el ciclo de vida<\/h2>\r\n\r\n      <p class=\"ny-lead\">\r\n        Somos un fabricante que trabaja directamente con dise\u00f1adores de iluminaci\u00f3n y contratistas. Nuestro apoyo no termina cuando se env\u00eda el contenedor; contin\u00faa hasta que su instalaci\u00f3n se ilumina con \u00e9xito.\r\n      <\/p>\r\n\r\n      <!-- STEP 1 -->\r\n      <div class=\"ny-step\">\r\n        <div class=\"ny-step-num\">1<\/div>\r\n        <div class=\"ny-step-text\">\r\n          <h4>Consulta previa al pedido<\/h4>\r\n          <p>Selecci\u00f3n de materiales, comprobaciones de la integridad estructural de grandes motivos y c\u00e1lculos de la carga de potencia.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- STEP 2 -->\r\n      <div class=\"ny-step\">\r\n        <div class=\"ny-step-num\">2<\/div>\r\n        <div class=\"ny-step-text\">\r\n          <h4>Transparencia de la producci\u00f3n<\/h4>\r\n          <p>Actualizaciones regulares de fotos y v\u00eddeos desde la planta de producci\u00f3n, garantizando que se cumplen las especificaciones antes del envasado.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- STEP 3 -->\r\n      <div class=\"ny-step\">\r\n        <div class=\"ny-step-num\">3<\/div>\r\n        <div class=\"ny-step-text\">\r\n          <h4>Apoyo a la instalaci\u00f3n<\/h4>\r\n          <p>Etiquetado completo, esquemas de cableado detallados y soluci\u00f3n remota de problemas durante su instalaci\u00f3n in situ.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4a34d5 e-con-full e-flex e-con e-parent\" data-id=\"f4a34d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7805eed elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"7805eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-section ny-dark\" id=\"warranty\">\r\n\r\n  <div class=\"ny-container ny-center\">\r\n\r\n    <!-- H2\uff08\u5df2\u4fee\u590d\u767d\u8272\uff0c\u4e0d\u4f1a\u53d8\u7070\uff09 -->\r\n    <h2 class=\"ny-title-white\">\r\n      Productos fiables para entornos comerciales\r\n    <\/h2>\r\n\r\n    <!-- \u539f\u6587P -->\r\n    <p class=\"ny-subtitle\">\r\n      Dise\u00f1ado para durar en espacios p\u00fablicos, parques tem\u00e1ticos e instalaciones municipales.\r\n    <\/p>\r\n\r\n    <!-- STATS -->\r\n    <div class=\"ny-stats\">\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\ud83d\udee1\ufe0f<\/div>\r\n        <div class=\"ny-stat-num\">1+<span>yr<\/span><\/div>\r\n        <div class=\"ny-stat-label\">Garant\u00eda est\u00e1ndar<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\ud83d\udca1<\/div>\r\n        <div class=\"ny-stat-num\">50k<span>h<\/span><\/div>\r\n        <div class=\"ny-stat-label\">Vida \u00fatil del LED<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\ud83c\udf27\ufe0f<\/div>\r\n        <div class=\"ny-stat-num\">IP65+<\/div>\r\n        <div class=\"ny-stat-label\">Resistencia a la intemperie<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\u2714<\/div>\r\n        <div class=\"ny-stat-num\">100%<\/div>\r\n        <div class=\"ny-stat-label\">Inspecci\u00f3n previa al embarque<\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e64a38f e-con-full e-flex e-con e-parent\" data-id=\"e64a38f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b47c9a elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"2b47c9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"contact-intro\" class=\"ny-support-section\">\r\n\r\n  <div class=\"ny-container\">\r\n\r\n    <div class=\"ny-grid\">\r\n\r\n      <!-- LEFT -->\r\n      <div class=\"ny-left\">\r\n\r\n        <h2>Env\u00ede una solicitud de ayuda<\/h2>\r\n\r\n        <p>\r\n          \u00bfNecesita ayuda inmediata con un proyecto en curso o est\u00e1 listo para empezar a planificar su pr\u00f3xima instalaci\u00f3n de temporada? Rellene el formulario y nuestro equipo comercial le responder\u00e1 en 24 horas.\r\n        <\/p>\r\n\r\n        <div class=\"ny-box\">\r\n\r\n          <h4>Qu\u00e9 incluir para un servicio m\u00e1s r\u00e1pido:<\/h4>\r\n\r\n          <ul>\r\n            <li>\u2713 N\u00famero de pedido o referencia PI<\/li>\r\n            <li>\u2713 Fotos o v\u00eddeos del asunto<\/li>\r\n            <li>\u2713 Plazos y cantidades del proyecto<\/li>\r\n          <\/ul>\r\n\r\n        <\/div>\r\n\r\n        <img decoding=\"async\" src=\"https:\/\/picsum.photos\/seed\/teamwork\/800\/400\" alt=\"support\">\r\n\r\n      <\/div>\r\n\r\n      <!-- RIGHT -->\r\n      <div class=\"ny-right\">\r\n\r\n        <form method=\"POST\" action=\"\/wp-admin\/admin-post.php\" class=\"ny-form\" data-trp-original-action=\"\/wp-admin\/admin-post.php\">\r\n\r\n          <input type=\"hidden\" name=\"action\" value=\"laomo_submit_form\">\r\n          <input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/northyle.com\/thank-you\/\">\r\n          <input type=\"hidden\" name=\"to_email\" value=\"dinow@northyle-decor.com\">\r\n\r\n          <label>Nombre completo *<\/label>\r\n          <input type=\"text\" name=\"contact_name\" required>\r\n\r\n          <label>Nombre de la empresa<\/label>\r\n          <input type=\"text\" name=\"company_name\">\r\n\r\n          <label>Correo electr\u00f3nico profesional<\/label>\r\n          <input type=\"email\" name=\"contact_email\" required>\r\n\r\n          <label>Tipo de consulta *<\/label>\r\n          <select name=\"inquiry_type\" required>\r\n            <option value=\"\">Seleccione<\/option>\r\n            <option>Presupuesto de un nuevo proyecto<\/option>\r\n            <option>Asistencia t\u00e9cnica<\/option>\r\n            <option>Log\u00edstica\/Expedici\u00f3n<\/option>\r\n            <option>Reclamaci\u00f3n de garant\u00eda<\/option>\r\n          <\/select>\r\n\r\n          <label>N\u00famero de pedido \/ PI<\/label>\r\n          <input type=\"text\" name=\"order_number\">\r\n\r\n          <label>Mensaje *<\/label>\r\n          <textarea name=\"message\" rows=\"4\" required><\/textarea>\r\n\r\n          <button type=\"submit\">Enviar solicitud<\/button>\r\n\r\n          <p class=\"ny-note\">\r\n            Su informaci\u00f3n est\u00e1 segura. S\u00f3lo la utilizamos para responder a su consulta.\r\n          <\/p>\r\n\r\n        <input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8da4ead e-con-full e-flex e-con e-parent\" data-id=\"8da4ead\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8801fe9 elementor-widget elementor-widget-html\" data-id=\"8801fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"faq\" class=\"ny-faq-section\">\r\n\r\n  <div class=\"ny-container\">\r\n\r\n    <!-- TITLE -->\r\n    <div class=\"ny-faq-header\">\r\n\r\n      <h2>Preguntas frecuentes<\/h2>\r\n\r\n      <p>\r\n        Respuestas claras a las preguntas operativas y t\u00e9cnicas m\u00e1s comunes.\r\n      <\/p>\r\n\r\n    <\/div>\r\n\r\n    <!-- FAQ ITEMS -->\r\n    <div class=\"ny-faq-list\">\r\n\r\n      <!-- ITEM 1 -->\r\n      <details class=\"ny-faq-item\" open>\r\n\r\n        <summary>\r\n          \u00bfQu\u00e9 ocurre si un producto llega da\u00f1ado o defectuoso?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Env\u00ede fotos o v\u00eddeo a support@northyle-decor.com en los 7 d\u00edas siguientes a la entrega.\r\n          Revisamos cada caso individualmente y normalmente proporcionamos unidades de sustituci\u00f3n, piezas de repuesto o un cr\u00e9dito para el siguiente pedido.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 2 -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          \u00bfProporcionan asistencia para la instalaci\u00f3n in situ?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Proporcionamos documentaci\u00f3n t\u00e9cnica completa, diagramas de cableado y asistencia en directo por correo electr\u00f3nico o videollamada durante la instalaci\u00f3n.\r\n          Para proyectos de gran envergadura, se pueden organizar ventanas de asistencia dedicadas.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 3 -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          \u00bfCu\u00e1les son sus plazos de entrega habituales?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Productos est\u00e1ndar: 15-25 d\u00edas. Dise\u00f1os personalizados: 30-45 d\u00edas dependiendo de la complejidad.\r\n          Los plazos de entrega en temporada alta pueden prolongarse.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 4 -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          \u00bfCon qu\u00e9 rapidez obtendr\u00e9 una respuesta?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Todas las consultas se responden en un plazo de 24 horas laborables.\r\n          Se da prioridad a las cuestiones urgentes in situ durante las instalaciones activas.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 5 (NEW) -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          \u00bfPueden realizar dise\u00f1os de iluminaci\u00f3n totalmente personalizados para grandes proyectos comerciales?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          S\u00ed. Proporcionamos estilos de producto adecuados basados en sus ideas tem\u00e1ticas y escenarios de aplicaci\u00f3n, o totalmente personalizados seg\u00fan sus dibujos de dise\u00f1o o im\u00e1genes de referencia.  \r\n          Tambi\u00e9n preconfiguramos el cableado, los conectores estancos y los sistemas de enchufes para reducir el trabajo de instalaci\u00f3n in situ y mejorar la eficacia.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 6 (NEW) -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          \u00bfSus productos de iluminaci\u00f3n son adecuados para entornos comerciales exteriores y para una instalaci\u00f3n a largo plazo?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          S\u00ed. Todos los productos cuentan con una protecci\u00f3n m\u00ednima de estanqueidad IP65, con marcos de acero, aluminio o aleaci\u00f3n de zinc en funci\u00f3n de las necesidades del proyecto y del presupuesto.  \r\n          Todas las piezas met\u00e1licas est\u00e1n acabadas con un revestimiento horneado antioxidante, y cada unidad se inspecciona completamente antes de su env\u00edo para garantizar un rendimiento estable en exteriores.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ab5be6 e-con-full e-flex e-con e-parent\" data-id=\"2ab5be6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67b17c5 elementor-widget elementor-widget-html\" data-id=\"67b17c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-cta-section\">\r\n\r\n  <!-- BACKGROUND IMAGE -->\r\n  <div class=\"ny-cta-bg\"><\/div>\r\n\r\n  <div class=\"ny-container\">\r\n\r\n    <div class=\"ny-cta-box\">\r\n\r\n      <h2>Mantengamos su proyecto en marcha.<\/h2>\r\n\r\n      <p>\r\n        Hable hoy mismo con nuestro equipo comercial para obtener asistencia r\u00e1pida, documentaci\u00f3n t\u00e9cnica o presupuestos de proyectos.\r\n      <\/p>\r\n\r\n      <div class=\"ny-cta-buttons\">\r\n\r\n        <!-- POPUP BUTTON -->\r\n        <a href=\"#\"\r\n           class=\"ny-btn-primary\"\r\n           onclick=\"elementorProFrontend.modules.popup.showPopup({ id: 1690 }); return false;\">\r\n          Enviar una consulta\r\n        <\/a>\r\n\r\n        <a href=\"mailto:sales@northyle-decor.com\"\r\n           class=\"ny-btn-secondary\">\r\n          Enviar correo electr\u00f3nico al equipo de ventas\r\n        <\/a>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n<style>\r\n\r\n\/* SECTION *\/\r\n.ny-cta-section{\r\n  position:relative;\r\n  padding:100px 0;\r\n  overflow:hidden;\r\n  background:#111827;\r\n}\r\n\r\n\/* BACKGROUND IMAGE (\u539f\u56fe\u66ff\u6362\u8fd9\u91cc) *\/\r\n.ny-cta-bg{\r\n  position:absolute;\r\n  inset:0;\r\n  background:url(\"https:\/\/picsum.photos\/seed\/ctabackground\/1920\/600\") center\/cover no-repeat;\r\n  opacity:0.12;\r\n  z-index:0;\r\n}\r\n\r\n\/* CONTENT *\/\r\n.ny-container{\r\n  position:relative;\r\n  z-index:2;\r\n  max-width:1100px;\r\n  margin:auto;\r\n  padding:0 20px;\r\n}\r\n\r\n.ny-cta-box{\r\n  text-align:center;\r\n}\r\n\r\n.ny-cta-box h2{\r\n  font-size:42px;\r\n  font-weight:800;\r\n  color:#ffffff;\r\n  margin-bottom:16px;\r\n}\r\n\r\n.ny-cta-box p{\r\n  font-size:18px;\r\n  color:#cbd5e1;\r\n  margin-bottom:32px;\r\n  line-height:1.6;\r\n}\r\n\r\n\/* BUTTONS *\/\r\n.ny-cta-buttons{\r\n  display:flex;\r\n  justify-content:center;\r\n  gap:16px;\r\n  flex-wrap:wrap;\r\n}\r\n\r\n\/* PRIMARY BUTTON *\/\r\n.ny-btn-primary{\r\n  background:#DC5F00;\r\n  color:#ffffff !important;\r\n  padding:14px 28px;\r\n  border-radius:10px;\r\n  font-weight:600;\r\n  text-decoration:none;\r\n  display:inline-block;\r\n  transition:0.3s;\r\n}\r\n\r\n.ny-btn-primary:hover{\r\n  background:#b84d00;\r\n}\r\n\r\n\/* force Elementor override fix *\/\r\n.ny-btn-primary,\r\n.ny-btn-primary:visited,\r\n.ny-btn-primary:hover,\r\n.ny-btn-primary:active{\r\n  color:#ffffff !important;\r\n}\r\n\r\n\/* SECONDARY *\/\r\n.ny-btn-secondary{\r\n  border:1px solid rgba(255,255,255,0.3);\r\n  color:#ffffff;\r\n  padding:14px 28px;\r\n  border-radius:10px;\r\n  text-decoration:none;\r\n  display:inline-block;\r\n  transition:0.3s;\r\n}\r\n\r\n.ny-btn-secondary:hover{\r\n  background:#ffffff;\r\n  color:#111827;\r\n}\r\n\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home Support that keeps your commercial lighting project on schedule. Fast response, clear technical coordination, and real follow-through for large-scale outdoor lighting installations worldwide. Open a Support Ticket View Contact Channels Direct Access to the Right Experts Every inquiry is routed to a specialized team based on your project stage, ensuring faster and more precise [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Project Support & Technical Service | Northyle Lighting Solutions","_seopress_titles_desc":"Need help with your lighting project? 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