{"id":15177,"date":"2026-05-03T17:21:34","date_gmt":"2026-05-03T09:21:34","guid":{"rendered":"https:\/\/northyle.com\/?page_id=15177"},"modified":"2026-05-04T20:01:02","modified_gmt":"2026-05-04T12:01:02","slug":"help-project-support","status":"publish","type":"page","link":"https:\/\/northyle.com\/pt\/help-project-support\/","title":{"rendered":"Ajuda e suporte a projetos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15177\" class=\"elementor elementor-15177\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-286f6963 e-con-full e-flex e-con e-parent\" data-id=\"286f6963\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-52fe5bcb e-flex e-con-boxed e-con e-child\" data-id=\"52fe5bcb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-47a19864 e-flex e-con-boxed e-con e-child\" data-id=\"47a19864\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f47e65 elementor-widget__width-initial elementor-widget elementor-widget-elementskit-breadcrumb\" data-id=\"3f47e65\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><ol class=\"ekit-breadcrumb\"><li class=\"ekit_breadcrumbs_start\"><a href=\"https:\/\/northyle.com\/pt\/\">In\u00edcio<\/a><\/li> <li class=\"brd_sep\"> \" <\/li>  <li>Ajuda e suporte a projetos<\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b53c10d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b53c10d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Suporte que mant\u00e9m seu projeto de ilumina\u00e7\u00e3o comercial <span style=\"color: #DC5F00\">dentro do prazo.<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46c16426 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"46c16426\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Resposta r\u00e1pida, coordena\u00e7\u00e3o t\u00e9cnica clara e acompanhamento real para instala\u00e7\u00f5es de ilumina\u00e7\u00e3o externa em grande escala em todo o mundo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75ff2a5f e-flex e-con-boxed e-con e-child\" data-id=\"75ff2a5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47a9a51f elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"47a9a51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#channels\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Abrir um t\u00edquete de suporte<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a8ee37a elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"1a8ee37a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#channels\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Exibir canais de contato<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-3c3b28e e-con-full e-flex e-con e-parent\" data-id=\"3c3b28e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7559080 elementor-widget elementor-widget-html\" data-id=\"7559080\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-section\" id=\"channels\">\r\n  <div class=\"ny-container\">\r\n\r\n    <!-- Title -->\r\n    <div class=\"ny-title\">\r\n      <h2>Acesso direto aos especialistas certos<\/h2>\r\n      <p>Cada consulta \u00e9 encaminhada a uma equipe especializada com base no est\u00e1gio do seu projeto, garantindo uma resposta mais r\u00e1pida e precisa.<\/p>\r\n    <\/div>\r\n\r\n    <!-- Card 1 -->\r\n    <div class=\"ny-card ny-card-hover\">\r\n\r\n      <div class=\"ny-icon-wrap\">\r\n        <!-- Document \/ Planning Icon -->\r\n        <svg class=\"ny-icon\" viewbox=\"0 0 24 24\">\r\n          <path d=\"M7 3h7l5 5v13a2 2 0 0 1-2 2H7a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2z\" fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n          <path d=\"M14 3v5h5\" fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n          <path d=\"M8 13h8M8 17h6\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n\r\n      <div class=\"ny-content\">\r\n        <h3>Vendas e planejamento de projetos<\/h3>\r\n        <p>Cota\u00e7\u00f5es, design de acess\u00f3rios personalizados, planejamento de materiais e an\u00e1lises iniciais do escopo do projeto.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"ny-email\">\r\n        <span class=\"ny-label\">E-mail direto<\/span>\r\n        <a href=\"mailto:sales@northyle-decor.com\">sales@northyle-decor.com<\/a>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- Card 2 -->\r\n    <div class=\"ny-card ny-card-hover\">\r\n\r\n      <div class=\"ny-icon-wrap\">\r\n        <!-- Gear \/ Support Icon -->\r\n        <svg class=\"ny-icon\" viewbox=\"0 0 24 24\">\r\n          <path d=\"M12 8a4 4 0 1 0 0 8 4 4 0 0 0 0-8z\" fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"2\"\/>\r\n          <path d=\"M19.4 15a1.7 1.7 0 0 0 .3 1.9l.1.1a2 2 0 0 1-2.8 2.8l-.1-.1a1.7 1.7 0 0 0-1.9-.3 1.7 1.7 0 0 0-1 1.5V21a2 2 0 0 1-4 0v-.1a1.7 1.7 0 0 0-1-1.5 1.7 1.7 0 0 0-1.9.3l-.1.1a2 2 0 0 1-2.8-2.8l.1-.1a1.7 1.7 0 0 0 .3-1.9 1.7 1.7 0 0 0-1.5-1H3a2 2 0 0 1 0-4h.1a1.7 1.7 0 0 0 1.5-1 1.7 1.7 0 0 0-.3-1.9l-.1-.1A2 2 0 0 1 7 4.2l.1.1a1.7 1.7 0 0 0 1.9.3H9a1.7 1.7 0 0 0 1-1.5V3a2 2 0 0 1 4 0v.1a1.7 1.7 0 0 0 1 1.5h.1a1.7 1.7 0 0 0 1.9-.3l.1-.1A2 2 0 0 1 19.8 7l-.1.1a1.7 1.7 0 0 0-.3 1.9v.1a1.7 1.7 0 0 0 1.5 1H21a2 2 0 0 1 0 4h-.1a1.7 1.7 0 0 0-1.5 1z\"\r\n          fill=\"none\" stroke=\"#DC5F00\" stroke-width=\"1.5\"\/>\r\n        <\/svg>\r\n      <\/div>\r\n\r\n      <div class=\"ny-content\">\r\n        <h3>Suporte t\u00e9cnico<\/h3>\r\n        <p>Diagramas de fia\u00e7\u00e3o, coordena\u00e7\u00e3o de instala\u00e7\u00e3o, solu\u00e7\u00e3o de problemas e servi\u00e7o p\u00f3s-venda.<\/p>\r\n      <\/div>\r\n\r\n      <div class=\"ny-email\">\r\n        <span class=\"ny-label\">E-mail direto<\/span>\r\n        <a href=\"mailto:support@northyle-decor.com\">support@northyle-decor.com<\/a>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8411ebe e-con-full e-flex e-con e-parent\" data-id=\"8411ebe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b93e15 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"1b93e15\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-section ny-light\" id=\"process\">\r\n  <div class=\"ny-container ny-grid\">\r\n\r\n    <!-- LEFT IMAGE -->\r\n    <div class=\"ny-image-wrap\">\r\n      <div class=\"ny-image-bg\"><\/div>\r\n\r\n      <img decoding=\"async\" src=\"https:\/\/northyle.com\/wp-content\/uploads\/2026\/02\/Project-clients.webp\"\r\n           alt=\"Lighting Project Planning\"\r\n           class=\"ny-image\">\r\n\r\n      <!-- Badge -->\r\n      <div class=\"ny-badge\">\r\n        <div class=\"ny-badge-icon\">\u2713<\/div>\r\n        <div>\r\n          <div class=\"ny-badge-title\">Resposta em 24 horas<\/div>\r\n          <div class=\"ny-badge-text\">Prazo de entrega garantido para consultas t\u00e9cnicas cr\u00edticas.<\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <!-- RIGHT CONTENT -->\r\n    <div class=\"ny-process-content\">\r\n\r\n      <h2>Suporte a projetos de ilumina\u00e7\u00e3o comercial em todo o ciclo de vida<\/h2>\r\n\r\n      <p class=\"ny-lead\">\r\n        Somos um fabricante que trabalha diretamente com designers de ilumina\u00e7\u00e3o e empreiteiros. Nosso suporte n\u00e3o termina quando o cont\u00eainer \u00e9 enviado; ele continua at\u00e9 que sua instala\u00e7\u00e3o seja iluminada com sucesso.\r\n      <\/p>\r\n\r\n      <!-- STEP 1 -->\r\n      <div class=\"ny-step\">\r\n        <div class=\"ny-step-num\">1<\/div>\r\n        <div class=\"ny-step-text\">\r\n          <h4>Consulta de pr\u00e9-encomenda<\/h4>\r\n          <p>Sele\u00e7\u00e3o de materiais, verifica\u00e7\u00f5es de integridade estrutural para motivos grandes e c\u00e1lculos de carga de energia.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- STEP 2 -->\r\n      <div class=\"ny-step\">\r\n        <div class=\"ny-step-num\">2<\/div>\r\n        <div class=\"ny-step-text\">\r\n          <h4>Transpar\u00eancia na produ\u00e7\u00e3o<\/h4>\r\n          <p>Atualiza\u00e7\u00f5es regulares de fotos e v\u00eddeos do ch\u00e3o de f\u00e1brica, garantindo que as especifica\u00e7\u00f5es sejam atendidas antes da embalagem.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- STEP 3 -->\r\n      <div class=\"ny-step\">\r\n        <div class=\"ny-step-num\">3<\/div>\r\n        <div class=\"ny-step-text\">\r\n          <h4>Suporte \u00e0 instala\u00e7\u00e3o<\/h4>\r\n          <p>Etiquetagem abrangente, esquemas detalhados de fia\u00e7\u00e3o e solu\u00e7\u00e3o remota de problemas durante a configura\u00e7\u00e3o no local.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4a34d5 e-con-full e-flex e-con e-parent\" data-id=\"f4a34d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7805eed elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"7805eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-section ny-dark\" id=\"warranty\">\r\n\r\n  <div class=\"ny-container ny-center\">\r\n\r\n    <!-- H2\uff08\u5df2\u4fee\u590d\u767d\u8272\uff0c\u4e0d\u4f1a\u53d8\u7070\uff09 -->\r\n    <h2 class=\"ny-title-white\">\r\n      Produtos confi\u00e1veis para ambientes comerciais\r\n    <\/h2>\r\n\r\n    <!-- \u539f\u6587P -->\r\n    <p class=\"ny-subtitle\">\r\n      Projetado para durabilidade em espa\u00e7os p\u00fablicos, parques tem\u00e1ticos e instala\u00e7\u00f5es municipais.\r\n    <\/p>\r\n\r\n    <!-- STATS -->\r\n    <div class=\"ny-stats\">\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\ud83d\udee1\ufe0f<\/div>\r\n        <div class=\"ny-stat-num\">1+<span>ano<\/span><\/div>\r\n        <div class=\"ny-stat-label\">Garantia padr\u00e3o<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\ud83d\udca1<\/div>\r\n        <div class=\"ny-stat-num\">50k<span>h<\/span><\/div>\r\n        <div class=\"ny-stat-label\">Vida \u00fatil do LED<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\ud83c\udf27\ufe0f<\/div>\r\n        <div class=\"ny-stat-num\">IP65+<\/div>\r\n        <div class=\"ny-stat-label\">Resist\u00eancia \u00e0s intemp\u00e9ries<\/div>\r\n      <\/div>\r\n\r\n      <div class=\"ny-stat\">\r\n        <div class=\"ny-stat-icon\">\u2714<\/div>\r\n        <div class=\"ny-stat-num\">100%<\/div>\r\n        <div class=\"ny-stat-label\">Inspe\u00e7\u00e3o pr\u00e9-navio<\/div>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e64a38f e-con-full e-flex e-con e-parent\" data-id=\"e64a38f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b47c9a elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"2b47c9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"contact-intro\" class=\"ny-support-section\">\r\n\r\n  <div class=\"ny-container\">\r\n\r\n    <div class=\"ny-grid\">\r\n\r\n      <!-- LEFT -->\r\n      <div class=\"ny-left\">\r\n\r\n        <h2>Enviar uma solicita\u00e7\u00e3o de suporte<\/h2>\r\n\r\n        <p>\r\n          Precisa de assist\u00eancia imediata com um projeto em andamento ou est\u00e1 pronto para come\u00e7ar a planejar sua pr\u00f3xima instala\u00e7\u00e3o sazonal? Preencha o formul\u00e1rio, e nossa equipe comercial responder\u00e1 em 24 horas.\r\n        <\/p>\r\n\r\n        <div class=\"ny-box\">\r\n\r\n          <h4>O que incluir para um servi\u00e7o mais r\u00e1pido:<\/h4>\r\n\r\n          <ul>\r\n            <li>N\u00famero do pedido ou refer\u00eancia PI<\/li>\r\n            <li>Fotos ou v\u00eddeos do problema<\/li>\r\n            <li>Prazos e quantidades do projeto<\/li>\r\n          <\/ul>\r\n\r\n        <\/div>\r\n\r\n        <img decoding=\"async\" src=\"https:\/\/picsum.photos\/seed\/teamwork\/800\/400\" alt=\"support\">\r\n\r\n      <\/div>\r\n\r\n      <!-- RIGHT -->\r\n      <div class=\"ny-right\">\r\n\r\n        <form method=\"POST\" action=\"\/wp-admin\/admin-post.php\" class=\"ny-form\" data-trp-original-action=\"\/wp-admin\/admin-post.php\">\r\n\r\n          <input type=\"hidden\" name=\"action\" value=\"laomo_submit_form\">\r\n          <input type=\"hidden\" name=\"redirect_to\" value=\"https:\/\/northyle.com\/thank-you\/\">\r\n          <input type=\"hidden\" name=\"to_email\" value=\"dinow@northyle-decor.com\">\r\n\r\n          <label>Nome completo *<\/label>\r\n          <input type=\"text\" name=\"contact_name\" required>\r\n\r\n          <label>Nome da empresa<\/label>\r\n          <input type=\"text\" name=\"company_name\">\r\n\r\n          <label>E-mail comercial *<\/label>\r\n          <input type=\"email\" name=\"contact_email\" required>\r\n\r\n          <label>Tipo de consulta *<\/label>\r\n          <select name=\"inquiry_type\" required>\r\n            <option value=\"\">Selecione<\/option>\r\n            <option>Cota\u00e7\u00e3o de novo projeto<\/option>\r\n            <option>Suporte t\u00e9cnico<\/option>\r\n            <option>Log\u00edstica\/Expedi\u00e7\u00e3o<\/option>\r\n            <option>Pedido de garantia<\/option>\r\n          <\/select>\r\n\r\n          <label>N\u00famero do pedido \/ PI<\/label>\r\n          <input type=\"text\" name=\"order_number\">\r\n\r\n          <label>Mensagem *<\/label>\r\n          <textarea name=\"message\" rows=\"4\" required><\/textarea>\r\n\r\n          <button type=\"submit\">Enviar solicita\u00e7\u00e3o<\/button>\r\n\r\n          <p class=\"ny-note\">\r\n            Suas informa\u00e7\u00f5es est\u00e3o seguras. N\u00f3s as usamos apenas para responder \u00e0 sua consulta.\r\n          <\/p>\r\n\r\n        <input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8da4ead e-con-full e-flex e-con e-parent\" data-id=\"8da4ead\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8801fe9 elementor-widget elementor-widget-html\" data-id=\"8801fe9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"faq\" class=\"ny-faq-section\">\r\n\r\n  <div class=\"ny-container\">\r\n\r\n    <!-- TITLE -->\r\n    <div class=\"ny-faq-header\">\r\n\r\n      <h2>Perguntas frequentes<\/h2>\r\n\r\n      <p>\r\n        Respostas claras a perguntas operacionais e t\u00e9cnicas comuns.\r\n      <\/p>\r\n\r\n    <\/div>\r\n\r\n    <!-- FAQ ITEMS -->\r\n    <div class=\"ny-faq-list\">\r\n\r\n      <!-- ITEM 1 -->\r\n      <details class=\"ny-faq-item\" open>\r\n\r\n        <summary>\r\n          O que acontece se um produto chegar danificado ou com defeito?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Envie fotos ou v\u00eddeos para support@northyle-decor.com em at\u00e9 7 dias ap\u00f3s a entrega.\r\n          Analisamos cada caso individualmente e, normalmente, fornecemos unidades de reposi\u00e7\u00e3o, pe\u00e7as sobressalentes ou um cr\u00e9dito para o pr\u00f3ximo pedido.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 2 -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          O senhor oferece suporte de instala\u00e7\u00e3o no local?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Fornecemos documenta\u00e7\u00e3o t\u00e9cnica completa, diagramas de fia\u00e7\u00e3o e suporte ao vivo por e-mail ou chamada de v\u00eddeo durante a instala\u00e7\u00e3o.\r\n          Para grandes projetos, \u00e9 poss\u00edvel organizar janelas de suporte dedicadas.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 3 -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          Quais s\u00e3o os prazos de entrega t\u00edpicos do senhor?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Produtos padr\u00e3o: 15 a 25 dias. Projetos personalizados: 30 a 45 dias, dependendo da complexidade.\r\n          Os prazos de entrega em \u00e9pocas de pico podem se estender.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 4 -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          Com que rapidez receberei uma resposta?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Todas as consultas s\u00e3o respondidas dentro de 24 horas \u00fateis.\r\n          Problemas urgentes no local durante instala\u00e7\u00f5es ativas s\u00e3o priorizados.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 5 (NEW) -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          O senhor pode oferecer suporte a projetos de ilumina\u00e7\u00e3o totalmente personalizados para grandes projetos comerciais?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Sim. Fornecemos estilos de produtos adequados com base em suas ideias de temas e cen\u00e1rios de aplica\u00e7\u00e3o, ou personalizamos totalmente de acordo com seus desenhos de projeto ou imagens de refer\u00eancia.  \r\n          Tamb\u00e9m pr\u00e9-configuramos a fia\u00e7\u00e3o, os conectores \u00e0 prova d'\u00e1gua e os sistemas de plugues para reduzir o trabalho de instala\u00e7\u00e3o no local e aumentar a efici\u00eancia.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n      <!-- ITEM 6 (NEW) -->\r\n      <details class=\"ny-faq-item\">\r\n\r\n        <summary>\r\n          Seus produtos de ilumina\u00e7\u00e3o s\u00e3o adequados para ambientes comerciais externos e instala\u00e7\u00f5es de longo prazo?\r\n        <\/summary>\r\n\r\n        <div class=\"ny-faq-content\">\r\n          Sim. Todos os produtos apresentam prote\u00e7\u00e3o m\u00ednima IP65 \u00e0 prova d'\u00e1gua, com estruturas feitas de a\u00e7o, alum\u00ednio ou liga de zinco, dependendo das necessidades e do or\u00e7amento do projeto.  \r\n          Todas as pe\u00e7as met\u00e1licas t\u00eam acabamento com revestimento antiferrugem e cada unidade \u00e9 totalmente inspecionada antes do envio para garantir um desempenho est\u00e1vel ao ar livre.\r\n        <\/div>\r\n\r\n      <\/details>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ab5be6 e-con-full e-flex e-con e-parent\" data-id=\"2ab5be6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67b17c5 elementor-widget elementor-widget-html\" data-id=\"67b17c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ny-cta-section\">\r\n\r\n  <!-- BACKGROUND IMAGE -->\r\n  <div class=\"ny-cta-bg\"><\/div>\r\n\r\n  <div class=\"ny-container\">\r\n\r\n    <div class=\"ny-cta-box\">\r\n\r\n      <h2>Vamos manter seu projeto em andamento.<\/h2>\r\n\r\n      <p>\r\n        Fale com nossa equipe comercial hoje mesmo para obter suporte r\u00e1pido, documenta\u00e7\u00e3o t\u00e9cnica ou cota\u00e7\u00f5es de projetos.\r\n      <\/p>\r\n\r\n      <div class=\"ny-cta-buttons\">\r\n\r\n        <!-- POPUP BUTTON -->\r\n        <a href=\"#\"\r\n           class=\"ny-btn-primary\"\r\n           onclick=\"elementorProFrontend.modules.popup.showPopup({ id: 1690 }); return false;\">\r\n          Enviar uma consulta\r\n        <\/a>\r\n\r\n        <a href=\"mailto:sales@northyle-decor.com\"\r\n           class=\"ny-btn-secondary\">\r\n          Equipe de vendas por e-mail\r\n        <\/a>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n<style>\r\n\r\n\/* SECTION *\/\r\n.ny-cta-section{\r\n  position:relative;\r\n  padding:100px 0;\r\n  overflow:hidden;\r\n  background:#111827;\r\n}\r\n\r\n\/* BACKGROUND IMAGE (\u539f\u56fe\u66ff\u6362\u8fd9\u91cc) *\/\r\n.ny-cta-bg{\r\n  position:absolute;\r\n  inset:0;\r\n  background:url(\"https:\/\/picsum.photos\/seed\/ctabackground\/1920\/600\") center\/cover no-repeat;\r\n  opacity:0.12;\r\n  z-index:0;\r\n}\r\n\r\n\/* CONTENT *\/\r\n.ny-container{\r\n  position:relative;\r\n  z-index:2;\r\n  max-width:1100px;\r\n  margin:auto;\r\n  padding:0 20px;\r\n}\r\n\r\n.ny-cta-box{\r\n  text-align:center;\r\n}\r\n\r\n.ny-cta-box h2{\r\n  font-size:42px;\r\n  font-weight:800;\r\n  color:#ffffff;\r\n  margin-bottom:16px;\r\n}\r\n\r\n.ny-cta-box p{\r\n  font-size:18px;\r\n  color:#cbd5e1;\r\n  margin-bottom:32px;\r\n  line-height:1.6;\r\n}\r\n\r\n\/* BUTTONS *\/\r\n.ny-cta-buttons{\r\n  display:flex;\r\n  justify-content:center;\r\n  gap:16px;\r\n  flex-wrap:wrap;\r\n}\r\n\r\n\/* PRIMARY BUTTON *\/\r\n.ny-btn-primary{\r\n  background:#DC5F00;\r\n  color:#ffffff !important;\r\n  padding:14px 28px;\r\n  border-radius:10px;\r\n  font-weight:600;\r\n  text-decoration:none;\r\n  display:inline-block;\r\n  transition:0.3s;\r\n}\r\n\r\n.ny-btn-primary:hover{\r\n  background:#b84d00;\r\n}\r\n\r\n\/* force Elementor override fix *\/\r\n.ny-btn-primary,\r\n.ny-btn-primary:visited,\r\n.ny-btn-primary:hover,\r\n.ny-btn-primary:active{\r\n  color:#ffffff !important;\r\n}\r\n\r\n\/* SECONDARY *\/\r\n.ny-btn-secondary{\r\n  border:1px solid rgba(255,255,255,0.3);\r\n  color:#ffffff;\r\n  padding:14px 28px;\r\n  border-radius:10px;\r\n  text-decoration:none;\r\n  display:inline-block;\r\n  transition:0.3s;\r\n}\r\n\r\n.ny-btn-secondary:hover{\r\n  background:#ffffff;\r\n  color:#111827;\r\n}\r\n\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home Support that keeps your commercial lighting project on schedule. Fast response, clear technical coordination, and real follow-through for large-scale outdoor lighting installations worldwide. Open a Support Ticket View Contact Channels Direct Access to the Right Experts Every inquiry is routed to a specialized team based on your project stage, ensuring faster and more precise [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Project Support & Technical Service | Northyle Lighting Solutions","_seopress_titles_desc":"Need help with your lighting project? 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