Send photos or video to support@northyle-decor.com within 7 days of delivery. We review each case individually and typically provide replacement units, spare parts, or a credit toward the next order.

We provide full technical documentation, wiring diagrams, and live support via email or video call during installation. For large projects, dedicated support windows can be arranged.

Standard products: 15–25 days. Custom designs: 30–45 days depending on complexity. Peak season lead times may extend.

All inquiries are answered within 24 business hours. Urgent on-site issues during active installations are prioritized.

Yes. We provide suitable product styles based on your theme ideas and application scenarios, or fully customize according to your design drawings or reference images. We also pre-configure wiring, waterproof connectors, and plug systems to reduce on-site installation work and improve efficiency.

Yes. All products feature minimum IP65 waterproof protection, with frames made of steel, aluminum, or zinc alloy depending on project needs and budget. All metal parts are finished with an anti-rust baked coating, and each unit is fully inspected before shipment to ensure stable outdoor performance.